With Novac Hospitality, you don’t just keep up with the industry — you lead it.
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The NOVAC Edge

Choosing Novac Hospitality means gaining a partner that goes the extra mile

  • Comprehensive SolutionsFrom design to digitization, we cover it all.
  • Proven ExpertiseBacked by research, experience, and global insights.
  • Cost Efficiency Smarter financial systems to reduce costs and risks.
  • Innovation-DrivenContinuous R&D for future-ready hospitality.
  • Guest-Centric Everything we do is aimed at improving the guest experience.
CASE STUDY 01

Revitalizing a City Hotel with Innovation & R&D

Challenge:

A 15-year-old 4-star hotel in Kuala Lumpur was struggling to compete with newer properties. Guest satisfaction was dropping due to outdated facilities, inefficient layouts, and limited brand appeal.

Our Solution
  • Conducted a full R&D assessment of the hotel’s positioning and guest expectations.
  • Implemented hotel upgrades, including modular room designs and sustainable architectural features.
  • Helped reposition the brand with a localized strategy, appealing to both business and leisure travelers.
Results
  • Guest satisfaction scores increased by 35% within six months.
  • Average daily rate (ADR) improved by 20%.
  • The hotel reestablished itself as a competitive option in the city market.
CASE STUDY 02

Boosting Direct Bookings with Digital Transformation

Challenge:

A boutique resort in Langkawi relied heavily on online travel agencies (OTAs), paying high commissions that cut into profits.

Our Solution
  • Designed and launched a direct booking marketing strategy.
  • Built a membership ecosystem with exclusive offers and loyalty perks.
  • Implemented a smart guest experience platform, including contactless check-ins and personalized upselling features.
Results
  • Direct bookings grew by 45% in the first year.
  • OTA dependency dropped from 70% to 40% , significantly reducing commission fees.
  • Loyalty program sign-ups increased by 60% , strengthening repeat business.
CASE STUDY 03

Streamlining Supply Chain for Cost Efficiency

Challenge:

A mid-sized hotel group operating three properties in Johor faced challenges with inconsistent supplier pricing, delayed deliveries, and high operational costs.

Our Solution
  • Integrated an intelligent procurement system to centralize purchasing across all properties.
  • Introduced multilateral matchmaking trades, connecting the group with more reliable and cost-effective suppliers.
  • Implemented sustainable sourcing practices, reducing waste in consumables and F&B supplies.
Results
  • Reduced procurement costs by 18% in the first year.
  • Improved supplier delivery times by 30%.
  • Enhanced brand reputation through adoption of eco-friendly sourcing.
CASE STUDY 04

Financial Management & Risk Control for Growth

Challenge:

An international brand entering Malaysia faced challenges with local accounting standards, inconsistent financial reporting, and high operational risks.

Our Solution
  • Deployed integrated financial process management for all outlets.
  • Standardized accounting and reporting systems to comply with Malaysian regulations.
  • Established an automated expense reimbursement and settlement system for staff.
  • Provided data-driven financial consultation, helping forecast growth and control costs.
Results
  • Reduced operational costs by 12% through process efficiency.
  • Achieved 100% compliance with local financial standards.
  • Enabled data-backed decision making, leading to a more sustainable expansion plan.

Any questions left unanswered?
We’re happy to help!

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If you are not yet sure which NOVAC solution is right for you or if you have any other questions about a successful NOVAC start, please contact our experienced NOVAC experts.